Privacy Policy

1. Introduction

Welcome to Glow Haus Academy (“Website”, “we”, “our”, or “us”).

We value your privacy and take reasonable steps to protect personal information you provide while using the Website, creating an Account, purchasing Credits, obtaining E-Learning Materials, or interacting with our services.

This Privacy Policy describes how we collect, use, disclose, retain, and safeguard personal information.

By accessing or using the Website, you confirm that you have read and understood this Privacy Policy.

2. Information We Collect

The information we collect may depend on how you interact with the Website and may include the following categories.

2.1 Account Information

When you register an Account, we may collect:

Full name;
Email address;
Username;
Password or authentication information;
Country or region;
Contact information; and
Other information you choose to provide.

2.2 Transaction and Purchase Information

When you purchase Credits or obtain E-Learning Materials, we may record transaction-related information such as:

Credit packages purchased;
Amount paid;
Currency used;
Date and time of transaction;
Transaction or order identification number;
Credits purchased;
Bonus Credits awarded;
Credits used or deducted;
E-Learning Materials obtained;
Applicable Skill Level;
Refund or cancellation information; and
Transaction status.

2.3 Payment Information

Payment transactions may be handled by third-party payment processors or payment service providers.

Depending on the payment method used, the relevant payment provider may collect payment information such as card details, billing information, or other information required to process your payment.

Our payment providers may supply us with transaction details such as payment confirmation, transaction status, payment method, currency, and transaction reference.

Unless otherwise stated, we do not intend to store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

Your use of third-party payment services may also be subject to the privacy policies and terms of those providers.

2.4 Website Usage Information

When you access or use the Website, we may automatically collect certain technical and usage information, including:

IP address;
Browser type and version;
Device type;
Operating system;
Screen resolution;
Language preferences;
Referring website or URL;
Pages visited;
Date and time of visits;
Time spent on pages;
Website interactions;
General geographic information derived from your IP address; and
Other technical information required to operate and secure the Website.

2.5 Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate, maintain, and improve the Website.

Cookies may be used for purposes including:

Maintaining Account sessions;
Remembering preferences;
Keeping the Website secure;
Understanding Website usage;
Improving Website performance;
Measuring the effectiveness of marketing activities; and
Providing relevant functionality.

Your browser settings may allow you to control or disable cookies, although doing so may affect certain Website functions.

3. How We Use Your Information

We may process personal information for purposes including:

3.1 Providing Our Services

Your information may be used to:

Create and manage your Account;
Provide access to the Website;
Process Credit purchases;
Allocate Credits and Bonus Credits to your Account;
Record Credit balances and transactions;
Process access to E-Learning Materials;
Maintain purchase and transaction records;
Provide customer support; and
Communicate with you regarding your Account or transactions.

3.2 Payment Processing

Transaction information may be used to:

Process payments;
Confirm successful transactions;
Prevent fraudulent or unauthorized transactions;
Resolve payment disputes;
Process eligible refunds; and
Maintain appropriate financial and transaction records.

3.3 Website Improvement

We may use information about Website interactions to:

Improve Website functionality;
Develop new features;
Improve the organization and presentation of E-Learning Materials;
Understand user preferences and usage patterns;
Diagnose technical problems; and
Improve the overall user experience.

3.4 Security and Fraud Prevention

We may process information in order to:

Detect and prevent fraud;
Detect unauthorized Account activity;
Protect our Website and systems;
Investigate suspicious transactions;
Prevent misuse of Credits or Bonus Credits;
Enforce our Terms & Conditions; and
Protect the rights, property, and security of our users and our business.

3.5 Communications

We may use your contact details to send:

Transaction confirmations;
Account-related notifications;
Credit purchase information;
Important service announcements;
Security notifications;
Responses to customer support requests; and
Other communications necessary to provide our services.

Where applicable law requires consent, we will obtain the appropriate consent before sending marketing communications.

You may stop receiving promotional communications by using the unsubscribe option provided in the relevant message or by contacting us.

4. E-Learning Materials and Account Activity

We may keep records of your activity involving E-Learning Materials, including:

Materials obtained using Credits;
Skill Levels obtained;
Materials accessed;
Download activity, where applicable;
Date and time of access;
Credit deductions associated with Materials; and
Other activity necessary to operate and administer your Account.

We may use these records to maintain purchase history, restore access to previously obtained Materials, support users, prevent unauthorized use, and improve the Website.

5. Credits and Bonus Credits

When you purchase Credits, we may maintain records relating to:

The Credit package purchased;
The amount paid;
Currency;
Purchased Credits allocated to your Account;
Bonus Credits awarded;
Credits used to obtain Materials;
Remaining Credit balances; and
Credit expiration, cancellation, or adjustment where applicable.

Bonus Credits may be tracked separately from purchased Credits for accounting, operational and refund purposes.

We may use this information to ensure that promotional Credits are allocated correctly and to prevent fraud, misuse, or unauthorized transfers.

6. Legal Basis for Processing

Where applicable under data protection law, we may process your personal information on one or more of the following legal grounds:

Performance of a contract: To provide the Website, process transactions, manage your Account, and provide access to Materials.
Legitimate interests: To operate, secure, improve, and administer our Website and business.
Legal obligations: To comply with applicable laws, regulations, court orders, accounting requirements, and other legal obligations.
Consent: Where applicable, where we have obtained your consent for a particular processing activity.

Where processing is based on consent, you may withdraw your consent where permitted by applicable law.

7. Disclosure of Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate the Website and deliver our services.

These parties may include:

Payment Service Providers
Technology and Hosting Providers
Analytics and Marketing Providers
Customer Support Providers
Professional Advisers
Legal and Regulatory Authorities

8. International Data Transfers

Some service providers we use may be based outside your country or jurisdiction.

As a result, your personal information may be transferred to, stored in, or processed in other countries.

Where required by applicable law, we will take reasonable steps to ensure that international transfers of personal information are subject to appropriate safeguards.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Maintain your Account;
Provide access to previously obtained Materials;
Maintain transaction and accounting records;
Resolve disputes;
Prevent fraud and misuse;
Enforce our agreements; and
Comply with legal and regulatory obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Nevertheless, no electronic transmission, storage system, or internet service can be guaranteed to be completely secure.

You are responsible for keeping your Account credentials confidential and should promptly tell us if you suspect unauthorized Account access.

11. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, platforms, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you access.

12. Your Privacy Rights

Depending on where you are located and the law that applies, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of personal information;
Request restriction of certain processing;
Object to certain processing activities;
Withdraw consent where processing is based on consent;
Request portability of certain personal information; and
Lodge a complaint with an applicable data protection authority.

These rights remain subject to applicable legal limits and requirements.

To exercise an applicable privacy right, please contact us using the details below.

We may need to verify your identity before handling certain requests.

13. Account and Marketing Communications

You may receive service-related communications that are necessary for the operation of your Account or transactions. These may include purchase confirmations, Credit-related notifications, security alerts, and important changes to our services.

You may unsubscribe from non-essential promotional communications at any time.

Unsubscribing from marketing messages will not stop essential transaction, security, or Account-related communications.

14. Changes to This Privacy Policy

We may revise this Privacy Policy as our services, business practices, technology, or legal requirements change. We recommend reviewing it periodically.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we process your information, please contact us at [Company Email]