Privacy Policy

At Glow Haus Academy, operated by [Company Name] ("Company", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, store, share, and safeguard information when you visit our website, register for an account, purchase credits, use credits to access beauty education course levels, or otherwise interact with our services (collectively, the "Platform"). By accessing or using the Platform, you acknowledge the data practices described in this policy.

1. Information We Collect

We collect information reasonably necessary to operate the Platform, manage user accounts, process credit purchases, provide access to selected course levels, and support users. The types of data we may gather include:

• 1.1 Personal Identification Information: When you register for an account, subscribe to communications where available, or contact us, we may collect your name, email address, country or region of residence, and any details you choose to provide in communications with us
• 1.2 Course and Platform Activity: We may record your selected courses and course levels, course access activity where supported by the Platform, available and used credit balances, credit purchase records, credit usage history, and feedback or communications relating to course materials
• 1.3 Payment and Transaction Information: When purchasing credits, payment information may be processed through the payment services made available on the Platform. We may receive and retain transaction-related information necessary to confirm purchases, maintain billing records, address payment issues, and manage the corresponding allocation of credits. The handling of payment information by any third-party payment provider is also subject to that provider's applicable terms and privacy practices
• 1.4 Technical and Usage Data: We may automatically collect technical details such as your IP address, browser type, device information, operating system, and information about how you interact with the Platform, including through cookies or similar technologies where used

2. How We Use Your Information

We use personal information as reasonably necessary to operate and administer the Platform, provide requested services, manage transactions, protect the Platform, and comply with applicable obligations. Specifically, we may use your data to:

• Establish, manage, and secure your user account
• Process credit purchases, maintain credit balances, and record the use of credits for selected course levels
• Provide access to beauty education courses and the specific course levels selected using credits
• Respond to support inquiries and troubleshoot technical or account-related issues
• Maintain information relating to selected course levels, including Beginner, Intermediate, Advanced, and Expert
• Send service-related, account-related, transactional, or other communications where appropriate, and marketing communications where permitted and applicable
• Detect, prevent, investigate, and address suspected fraud, unauthorized access, misuse, security incidents, and Platform abuse
• Comply with applicable legal, financial, accounting, tax, or regulatory requirements where relevant

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to operate and improve the Platform. These technologies may help maintain sessions, remember available preferences such as language or selected currency, understand Platform usage, support security, and improve performance. You can manage or disable cookies through your browser settings, although doing so may affect the availability or operation of certain Platform features.

4. Data Sharing and Third-Party Disclosures

We may share personal information with third-party service providers where reasonably necessary to operate the Platform and provide requested services, including:

• Payment Service Providers: Processing payments for credit purchases and supporting related transactions
• Hosting and Infrastructure Services: Supporting website operation, data storage, security, and technical infrastructure
• Analytics and Support Tools: Assisting with Platform performance, usage analysis, technical operations, and user support where such tools are used

Service providers may process information according to their roles, applicable agreements, and their own legal obligations. We may also disclose information where required by applicable law, legal process, court order, or a valid request from a competent authority, or where reasonably necessary to protect rights, security, and the integrity of the Platform.

5. Data Transfers Across Borders

Depending on your location and the service providers used to operate the Platform, your information may be transferred to, stored, or processed in a jurisdiction different from your own. Where cross-border processing occurs, we handle such transfers in accordance with applicable legal requirements and any safeguards required in the relevant circumstances.

6. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. The specific measures used may depend on the nature of the information, the Platform's operation, and the services involved. However, no method of electronic transmission or storage can be guaranteed to be completely secure, and absolute security cannot be assured.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including operating accounts, providing Platform services, maintaining credit and transaction records, resolving disputes, protecting legitimate interests, and meeting applicable legal, accounting, tax, or regulatory obligations. Retention periods may vary depending on the type of information and the applicable requirements.

8. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have rights relating to your personal information, which may include the right to request access, correction, updating, or deletion of certain personal information, as well as other rights available under applicable law. To submit a privacy-related request, please email us at [Company Email]. We will review and respond to requests in accordance with applicable legal requirements.

9. Links to External Services

Our website may contain links to third-party websites or services. We do not control the privacy practices, content, security, or cookie practices of those external services. We encourage users to review the applicable privacy policies and terms of any third-party services they choose to access.

10. Updates to This Policy

We may modify this Privacy Policy from time to time to reflect changes to the Platform, our practices, operational requirements, or applicable legal requirements. Where appropriate, updated versions will be made available on this page. We encourage users to review this Privacy Policy periodically for changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact us at [Company Email] or write to us at [Company Address].