Delivery Policy

1. Introduction

Welcome to Glow Haus Academy (“Website”, “we”, “our”, or “us”).

This Delivery Policy describes how purchased E-Learning Materials are delivered and made accessible through the Website.

Because our products are digital E-Learning Materials, we do not ship or physically deliver products.

By purchasing Credits or obtaining E-Learning Materials, you acknowledge and accept the delivery and access arrangements set out in this Policy.

2. E-Learning Material Access & Delivery Process

2.1 Email Confirmation

After successful payment confirmation, access details and the applicable Materials will be sent to the email address you supplied during checkout or Account registration.

The email may include:

• Confirmation of your transaction;
• Details of the E-Learning Materials purchased;
• Applicable Skill Level;
• Access instructions;
• Access links, where applicable; and
• Other information required to access the Materials.

You are responsible for making sure the email address you provide is accurate and accessible.

2.2 Delivery Timing

E-Learning access emails are normally sent within a few minutes after successful payment confirmation.

Delivery can sometimes take longer because of system processing, payment verification, technical problems, email service interruptions, or other circumstances outside our reasonable control.

Please allow up to 48 to 72 hours for the access email to arrive.

If the E-Learning access email has not arrived within 72 hours of successful payment confirmation, please contact our support team using the details provided on the Website.

3. Access Period

Access to E-Learning Materials remains available for 14 days (2 weeks) beginning on the date the E-Learning access email is sent.

The access period begins on the date and time the applicable access email is issued, regardless of when the email is opened or accessed by the user.

When the 14-day access period ends, access to the relevant E-Learning Materials will automatically expire.

Users are responsible for accessing and using purchased Materials before the applicable access period ends.

4. Expiration of Access

After access expires:

• The applicable Materials will no longer be accessible through the provided access method;
• We are not required to extend or restore expired access; and
• Any Credits used to obtain the Materials will not automatically be restored solely because the access period has expired.

Where we agree to restore or extend access at our discretion, such extension may be subject to additional conditions.

5. Email Delivery Issues

If your E-Learning access email has not arrived, first check:

• Spam or junk folder;
• Promotions or other filtered folders;
• Email storage capacity;
• Email address provided during checkout; and
• Email filtering or security settings.

If it is still missing after 72 hours, please contact us.

When contacting our support team regarding a missing access email, you may be asked to provide information such as your Account email address, transaction reference, purchase date, or other information necessary to verify your purchase.

6. Incorrect Email Address

You are responsible for entering a valid and accurate email address when creating an Account or completing a purchase.

We are not responsible for delays or failed delivery resulting from:

• An incorrect email address provided by you;
• An inactive or inaccessible email account;
• A full mailbox;
• Email filtering or blocking;
• Spam or junk mail settings;
• Restrictions imposed by your email service provider; or
• Other issues associated with your email account.

If you provide an incorrect email address, please contact us as soon as possible. We may, at our discretion and subject to verification of the transaction, assist with updating the email address and resending the applicable access information.

7. Technical Issues

We make reasonable efforts to provide access to E-Learning Materials after purchase, but temporary technical problems may sometimes affect delivery or access.

Such issues may include:

• Website maintenance;
• Server or hosting issues;
• Email delivery failures;
• Payment verification delays;
• Third-party service interruptions;
• Network problems;
• Security measures; or
• Other technical circumstances beyond our reasonable control.

Where a technical issue prevents you from accessing Materials that you have successfully obtained, please contact our support team.

Where practical, we will investigate the problem and may offer another access method or another appropriate resolution.

8. Failed or Pending Payments

E-Learning Materials will not be released or made accessible until the applicable payment has been successfully confirmed.

If a payment remains pending, is declined, reversed, cancelled, or otherwise fails, access to the relevant Materials may not be provided.

If you believe that payment was successfully completed but you have not received your access information, please contact our support team and provide the relevant transaction details.

9. Delivery of Bonus Credits

When a Credit purchase qualifies for Bonus Credits, the applicable Bonus Credits will generally be added to the user's Account after the purchase is successfully confirmed.

Bonus Credits are provided at no additional monetary cost and are subject to the applicable Terms & Conditions.

Bonus Credits are not physical products and therefore do not require separate physical delivery.

10. No Physical Delivery

All E-Learning Materials offered through the Website are supplied electronically.

We do not provide postal or physical shipment of E-Learning Materials unless the relevant product page expressly says otherwise.

Accordingly, shipping addresses are generally not required for the delivery of E-Learning Materials.

11. User Responsibility

Users are responsible for the following:

• Providing accurate Account and email information;
• Maintaining access to the email address associated with their Account;
• Checking their email, including spam and junk folders;
• Ensuring that their device and internet connection are capable of accessing the Materials;
• Accessing the Materials within the applicable 14-day access period; and
• Maintaining any information or records they reasonably require for their own reference during the access period.

12. Delivery Disputes

If you believe access to successfully obtained E-Learning Materials has not been provided, please contact us as soon as possible.

We may ask for reasonable information needed to verify the transaction and investigate the problem.

If we confirm that a delivery or access failure was caused by an issue on our side, we may, at our discretion, resend access information, restore access, extend the access period, or provide another appropriate solution.

13. Changes to This Delivery Policy

We may revise or update this Delivery Policy from time to time.

Unless applicable law requires otherwise, changes take effect when the revised Policy is published on the Website.

We encourage users to review this Policy periodically.

14. Contact Us

If you have questions regarding the delivery or access of your E-Learning Materials, please contact us at [Company Email]